Olivier's The Cajun Claw
The Ultmate Hook Removal Instrument

Policies

Shipping Policy:

Retail Orders:

Olivier's TCC, LLC offers retail purchases through our website: www.thecajunclaw.com. We are proud to offer $4.95 FLAT RATE SHIPPING on all retail orders through our website. Smaller retail orders will be shipped via First Class mail through the United States Postal Service and larger retail orders will be shipped via Priority Mail through the United States Postal Service as well.

Expedited Shipping:

Upon request, Olivier's TCC, LLC offers overnight shipping, for retail orders, through UPS Overnight Shipping. Expedited overnight shipping charge is $17.95.

Wholesale and Distributor Shipping:

When dealing with Wholesalers and Distributors, Olivier's TCC, LLC will arrange for the most affordable and securest method of shipping. Shipping charges will be assessed on a case-by-case basis.

Payment Options:

Olivier's TCC, LLC offers the following payment methods for retail, wholesale, and distributor orders:
  • PayPal
  • Credit Cards
  • Money Orders
  • Cashiers Checks
  • Personal Checks (Customers should allow 5-7 working days for all personal checks to clear before merchandise will be shipped.)

Privacy Policy

This Privacy Policy (also referred to as Olivier's TCC, LLC Privacy Statement) explains our privacy practices for our customers who use our website: www.thecajunclaw.com

Olivier's TCC, LLC's Commitment to Privacy

We respect your right to privacy, but your ability to make informed choices about the uses of your information is very important to us. This privacy statement explains our policies regarding the collection, use, disclosure and protection of personal information. The terms of this privacy statement apply to information collected from you.

Personal information:

Personal Information is information that identifies an individual or is directly associated with a specific person or entity such as a name, address, telephone number, email address, credit card number, or information about activities which can be directly linked to that person, such as his or her purchases.

We collect the personal information that you provide us, such as when you place an order or purchase products at our locations, online, by telephone, mail or facsimile, when you use our "contact us" form, and for any contact reason, such as by replying to inquires by mail, fax or through our website, by telephone through customer service, or in person at one of our locations; or signing up for or monthly news letter.

We may automatically collect some information when you visit our website, such as your computer's network address and operating system, the site from which you linked to us, your site activity and the time and date of your visit and purchases. This information may be collected through the use of "cookies". This policy statement governs this information.

The personal information we collect is generally used to process your requests or transactions, provide you with high-quality service, tell you about opportunities we think will be of interest, and understand your needs so that we can serve you better. For example, we may use your telephone number, your email or your postal address to: (a) alert you about product recalls or safety issues; or (b) communicate opportunities and promotions that we may have from time to time. We consider promotional information to be information we believe will add value to your shopping experience through our website: www.thecajunclaw.com. ("Promotional Information"). If you prefer not to receive Promotional Information from us, we make it easy for you to let us know. You may contact us at any time to decline Promotional Information through the contact us form on our website: www.thecajunclaw.com, or simply use the unsubscribe link provided in each of our promotional emails or newsletters.

Fulfillment of Orders:

We may provide, to a third party, information that is necessary to fulfill an order you have placed with Olivier's TCC, LLC. For example, if you request shipment for a purchase, we may provide your address to the shipping carrier, and if you pay by a credit or debit card, your card number and sales transaction information are passed on to the card processor and/or issuer (including their service providers such as fraud verification services). When processing orders, we give suppliers, and others involved in the commerce distribution chain only the information needed to provide you the specified product(s) that you ordered, such as shipping and/or billing address, email address, telephone number and product orders. Olivier's TCC, LLC requires these fulfillment parties to keep the information confidential and not to use it for other purposes. We are not responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information directly to them.

Legal Disclosures:

Olivier's TCC, LLC may use or disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to protect you, and/or to comply with legal process or authorities.

Credit Card Information:

Olivier's TCC, LLC has put in place security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. We use technical, contractual, administrative and physical measures to protect against unauthorized access.

We collect, process and maintain payment information, including credit card information, in compliance with the data security rules adopted by credit card companies such as Visa, MasterCard and American Express. This means that we do not retain debit card PINs or credit card security codes. In the event we maintain a credit card number, such as when you create an online account, we use access controls and strong encryption to protect your sensitive financial information. In addition, when you enter personal information online, the information is encrypted using a security protocol called SSL (Secure Sockets Layer), which encrypts all information prior to transmitting it over the Internet.

When trying to retrieve online account information, this information is accessible only by using a password. In order to keep the confidentiality of your personal information in your online account, you must keep your password confidential. You are responsible for all uses of your account through www.thecajunclaw.com by anyone using your password. If others have access to your computer or email, they may be able to find your password and obtain information about you, or change information in your user profile. You should be very careful when using an email account that is provided by and employer. Some employers have the legal right to view your email or online accounts. Please notify us as soon as possible through customerservice@thecajunclaw.com if you believe your password has been misused.

Questions and/or Concerns:

If you have any questions or concerns with this Privacy Policy Statement or would like to contact us for any reason, please use one of the following methods:
  1. Call our customer service department at 1-800-555-5555;
  2. Email us at customerservice@thecajunclaw.com or
  3. Write us at: Customer Service, P.O. Box ?????, Covington, LA 70433.

Privacy Policy Statement Revisions:

Olivier's TCC, LLC reserves the right to change this privacy statement at any time, but will alert you that changes have been made by indicating at the top of the privacy statement. This change will be noted with the title of the change, along with the date the Statement has been updated. Olivier's TCC, LLC encourages you to review our privacy statement and to make sure you understand how information you provide will be used.
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